Service with a scowl

Journal

Service with a scowl

I forgot to mention that I put the car in for its first service last week. ?170 quid it cost, which was a bit of an unpleasant surprize, as I had figured it would be around ?70 beforehand.

The money wasn’t the important thing, really, it was more the level of service… or rather, the lack of it. The, I’m assuming, ex-prison warden Sue Marsden at Kings of Liverpool Chrysler centre could not have been more cold and harsh if she had tried.

Or perhaps maybe she was trying.

Anyway, straight out of the get a job you fucking like department, she totally snaps at me for having the gaul to use a discount voucher given to me when I bought the car. “You’re supposed to hand that in when you hand the car in” she growled, adding “Now I’ll have to re-do your bill.”

Considering this took her all of a minute to do, including printing it out, I couldn’t see what her problem was, other than simply being a stroppy cow. I was also unable to find instruction anywhere on my discount voucher saying that it should have been handed in first thing that morning when she had greeted me with all the candour of George W Bush at a charity fund raiser for homeless terrorists.

But I digress – the car, I’m fairly content with so far. I kind of wish sometimes that we’d picked something more mainsteam and maybe five grand cheaper. Other than that it has been comfortable, reliable, and an absolute magic carpet ride on the motorway. However, if this is the level of customer satisfaction I’m going to face over the next four years of servicing to keep my warranty intact, then this will be the first and last Chrysler I own.

Sue Marsden – couldn’t warm to you if we were cremated together. Good work.