When I made the reservation at the Park Plaza Riverbank a couple of weeks back I was booking rooms for myself and two colleagues at the same time. This shouldn’t have been a task of complexity for someone proficient in the handling of booking hotel reservations.
However, it didn’t come as a complete surprise when I called to check the booking to find that the person who had taken my original call had messed it up. In fact, it took three runs through the process during my check-up call to get the bookings as they should be. Hardly confidence inspiring, but hardly surprising, either, considering over 90% of the staff seem to originate from eastern Europe.