Having previously experienced the hell of trying to claim on a Dixons Coverplan, I can understand what motivated Marie to set up her Mastercare blog.
Going back a good 12 years, I couldn’t for the life of me get a stereo repaired on Dixons so called Coverplan. They took the thing away (or rather, I took it back to the store) many times, only for them to take it away and deliver it back to me in the same state several weeks later each time.
I eventually gave the stereo to my sister and bought a replacement for myself, although by that time they had actually fixed it properly. This was only after I wrote a detailed description of what was wrong and what they should do to fix it, as well as explaining that it was damaging my CD’s.
About time somebody took it to them.
